Hotel The Frame
Florence
Reviews
Very close to the train station and downtown, this hotel was the perfect location! The rooms were small (think New York style) but very clean, modern and comfortable. Everyone was super nice and friendly.
An excellent stay at this very well-located hotel in Florence. A special mention to the hotel staff, from the lady at breakfast to the reception team. Special thanks to Daniel, who was a great help in advising us and finding solutions. The staff was warm, highly professional, and very pleasant.
To start with the positives, the hotel staff was excellent. Truly one of the highlights of our stay. Everyone was extremely friendly and genuinely willing to go out of their way to help. The hotel itself was also kept very clean. There is an elevator, though it can really only fit one person with one piece of luggage at a time. *Just something to be aware of. Daniel at the front desk was amazing 👏. Every restaurant recommendation he gave us was spot-on. My husband and I both agreed that following TikTok recommendations isn’t always the best idea since so many of those places are paid promotions. His suggestions, on the other hand, did not disappoint. We stayed in the Giocanda Suite. The room had a small loft, which we were very thankful for because otherwise we wouldn’t have had anywhere to put our suitcases. My husband and I like to live out of our luggage, and even if we had fully unpacked, space would still have been tight. That’s something to keep in mind when booking. It didn’t bother us much since we really only use the room to sleep. The biggest issue for me was the shower. The showerhead is placed directly in the center as you walk in, so if you don’t want to wet your hair, you really have no choice. Water also splashes all over the floor when turning on the shower head. There was nowhere to hang the robes to grab as you’re stepping out of the shower, which made things a bit awkward, hooks or hangers behind the door would have been a nice touch. Another small but noticeable issue was the sink area: there’s no platform underneath, so items easily fall through the large gaps. These are small details, but they’re things that should really be thought through. That said, the location is incredible. You’re truly in the heart of everything, just a three-minute walk to the Duomo. There are cafés on both sides of the hotel and one directly across the street. I was worried it might be noisy, but it never was for us, possibly because our room didn’t face the street. Would I stay here again? Yes. The service and the location alone make it worth it.
The Frame Hotel is not centrally located to all main sites in Florence, but it is walkable from the SM Novella Train Station (8 minutes). To be fair, it is still walkable to many of the popular sites. The Frame Hotel is accessed through a card key. Upon check-in, the front desk needs to buzz you into the hotel. The hotel is located near popular restaurants and cafes. The nearest taxi stand was about 5 minutes away. The hotel provides a robe and slippers in the room, a glass bottle of free water (natural or carbonated - this is self-refillable at the common area), elevator, a mini bar, a safe, refrigerator, wardrobe, large TV, phone, desk, shampoo, conditioner, and body wash. The room temperature is controlled at the front desk and cannot be changed in the room despite the thermometer on the wall. The TV is big, but it was impossible to cast videos from a personal device. The room was located in the back of the building on the top floor so it was very quiet. I could hear some noise from other rooms, but these were not loud. The bed was comfortable, but the large bed was two smaller ones squeezed together. The water pressure in the shower was great. The mirror had a smaller makeup mirror. There was lots of space near the bathroom sink for items. The Internet speed within the hotel was sufficient. The staff was helpful and took any questions or requests seriously. They addressed concerns right away. The laundry service was a bit pricey, but most of Florence is very expensive. The bed was firm and comfortable. The cost of the room per night was pricey, but considering the level of cleanliness, safety, and amenities within the room, it was worth it. It is not the type of hotel that I typically stay at as far as aesthetics, but this location is special; this hotel is where the Mona Lisa was hidden when it was stolen from the Louvre in Paris.
