Palazzo Firenze by Baglioni Hotels & Resorts

K C May 2026

Our stay at Palazzo Firenze by Baglioni Hotels & Resorts was absolutely exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected. Every member of the staff—check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoyable. One small adjustment for us was learning that Italian hotels typically don’t provide irons or ironing boards in the room, but that’s more of a cultural difference than a drawback. The interior layout of the hotel is a bit unique and can feel slightly confusing at first, but once we got familiar with it, it added to the charm of the property. If you’re sensitive to noise, I would recommend bringing earplugs. This isn’t something the hotel can control, but there was consistent late-night street noise that could be heard from outside. The location is excellent—within about a 15-minute walk to major attractions like the Florence Cathedral. With the narrow one-way streets in the area, walking is often quicker and more convenient than taking a taxi. Overall, Baglioni did not disappoint. We would absolutely stay here again and highly recommend it to anyone visiting Florence.